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Kemaskini Pada: 16 Ogos 2018
Versi 8.1.0
Pencapaian Piagam Pelanggan Tahun 2018Pencapaian Piagam Pelanggan Tahun 2018

CLIENT CHARTER ACHIEVEMENT OF THE
DEPARTMENT OF IRRIGATION & DRAINAGE SARAWAK
FROM JANUARY - DECEMBER 2018

| Year 2012 | Year 2013 | Year 2014 | Year 2015 | Year 2016 | Year 2017| Year 2018|

Item
Client Charter  JAN FEB MAR APR MAY JUNE JULY AUG SEPT OCT NOV DEC
1
Respond to any public complaints received  and  pertaining to problems related to rural drainage, irrigation, flooding, river, coastal area and urban drainage in three (3) working days:-

i)  JPS e-Aduan 50%
( 1 daripada 2 kes selesai)
  - 100%
(1/1 kes selesai)
-              
ii)Talikhidmat 20%
(3 daripada 15 kes selesai )
  100%
(8/8 cases are solved )
16.7%
(1/6 kes selesai )
12.5%
( 1/8 kes selesai)
             
iii) Other source (letter, newpapers etc) 1 kes masih dalam penyiasatan
  66.7%
(2/3 cases are solved )
1 kes masih dalam penyiasatan -              
2 Ensure payments of bills and invoices be made in not more than fourteen (14) days from the date of complete document reception (unless otherwise stated in contract documents).

i)  State 100%
(1/1 bayaran selesai)
100%
( 18/18 bayaran selesai)
95.2%
(20/21 bayaran selesai)
                 
ii) Federal                        
3 Supply data and information in not more than five (5) working days.

i)Hydrological data 100%
(103/103 data dibekalkan)
96.7%
(87/90 data dibekalkan)
95.7% (110/115 data dibekalkan)                  
4 Provide technical advice/feedback in not more than four (4) weeks:

i)   Irrigation and Drainage (EIA ,EMP report)                    

ii)  River Engineering                    

iii)  Urban Drainage (Engineering Drawing)                    

iv) Coastal Engineering                    

v) Hydrology and Water resources