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Last Update: 25 Nov 2017
Version 8.0.2c
Client Charter Achievement For The Year 2017Client Charter Achievement For The Year 2017

CLIENT CHARTER ACHIEVEMENT OF THE DEPARTMENT OF IRRIGATION & DRAINAGE SARAWAK FROM JANUARY - DECEMBER 2017

CLIENT CHARTER ACHIEVEMENT:

| Year 2012 | Year 2013 | Year 2014 | Year 2015 | Year 2016 | Year 2017 |

Item
Client Charter  JAN FEB MAR APR MAY JUNE JULY AUG SEPT OCT NOV DEC
1
Respond to any public complaints received  and  pertaining to problems related to rural drainage, irrigation, flooding, river, coastal area and urban drainage in three (3) working days:-

i)  JPS e-Aduan 1 case
( under investigation)
25%
(1/4 cases are   solved) 
1 case
( under investigation
100%
(1/1 case solved)
75% (3/4 cases are solved) 0 100%
(1/1 case soved)
0
 50%
(1/2 cases solved)
33.3%
(1/3 cases solved)

 
ii)Talikhidmat 42.9%
(3/7 cases are solved)
35.3%
(6/11 cases are solved )
50%
(4/8 cases are solved )
100%
( 8/8 cases solved)
  85%   (17/20 cases are solved) 100%
(1/1 case solved)
100%
(3/3 cases solved)
90%
(9/10 cases solved)

 
30%
(3/10 cases solved
)
37.5%
(3/8 cases solved)
   
iii) Other source (letter, newpapers etc) 1 case
( under investigation)
0 1 case
( under investigation
0 50% (1/2 cases are solved) 1 case
( under investigation)
0 66.7%
(2/3 cases solved)
 0  50%
(1/2 cases solved)
   
2 Ensure payments of bills and invoices be made in not more than fourteen (14) days from the date of complete document reception (unless otherwise stated in contract documents).

i)  State 88%
( 718/813 payments settled)
95%
(524/550 payments settled)
93%
(699/754 payments settled)
94.1%
(743/790 payments settled)
92.4%
(910/985 payments settled)
89.7%
(523/583
payments settled)
84.6%
(632/747 payment settled)
89.1%
(825/926 payment settled)
87%
(692/795 payment settled)
 

ii) Federal 100%
(12/12 payments settled )
100%
(15/15 payments settled)
100%
(13/13 payments settled)
eSPKB System cannot
 be access
100%
(22/22 payments settled)
100%
(20/20 payments settled)
100%
(17/17 payments settled)
 

3 Supply data and information in not more than five (5) working days.

i)Hydrological data 98%
(50/51 data supplied)
94.4%
(68/72 data supplied)
100%
(73/73 data supplied)
85.7%
(48/56 data supplied)
100%
(57/57 data supplied)
97.9%
(47/48 data supplied)
98.6%
(68/69 data supplied)
98.2%
(55/56 data supplied)
96.1%
(49/51 data supplied)
     
4 Provide technical advice/feedback in not more than four (4) weeks:

i)   Irrigation and Drainage (EIA ,EMP report)                    

ii)  River Engineering                    

iii)  Urban Drainage (Engineering Drawing)                    

iv) Coastal Engineering                    

v) Hydrology and Water resources