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Last Update: 25 Nov 2017
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Client Charter Achievement 2012Client Charter Achievement 2012

CLIENT CHARTER ACHIEVEMENT OF THE DEPARTMENT OF IRRIGATION & DRAINAGE SARAWAK FROM JANUARY - DECEMBER 2012

CLIENT CHARTER ACHIEVEMENT

| Year 2012 | Year 2013 | Year 2014 | Year 2016 | Year 2017 |

NO. CLIENT CHARTER CLIENT CHARTER ACHIVEMENT
FROM JANUARI 2012 UNTIL DECEMBER 2012
JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
FUNCTION  : IRRIGATION
Principle Client : Farmers
1. Give early notice to farmers 2 weeks before commencing the water supply to the field                                                               
2. To be responsible to respond within 48 hours of receiving complaints relating to water supply which could probably be due to distruption, supply system failure, failure of intake or shortage of water and take immediate steps to  rectify the situation.                                                                          100 %
( 1 case
settled )
               100 %
( 1 case settled )
   
FUNCTION : DRAINAGE
Principle Client : Farmers
3. Investigate all flood & water logging reports within 72 hours & to take immediate steps to rectify the situation. 100 %
( 1 case settled)
100 %
( 2 case settled)
         100 %
(1 case settled )
         
4. Take immediate rehabilitation action to repair damages to the basic facilities within 72 hours.   100 %
( 2 case settled)
  100%
(1 case settled)
       100 %
( 1 case settled)
     100 %
( 1 case settled )
100 %
( 1 case settled ) 
FUNCTION : RIVER ENGINEERING / URBAN DRAINAGE
Principle Client : Public , Property Owner
River Engineering
6. Provide feedbacks & technical comments relating to river engineering
within 2 - 6 weeks
                       
7. Respond to all complaints relating to river engineering within 2 - 4 days                 100 %
( 1 case settled) 
   100 %
(1 case settled)
 100 %
( 2 case settled )
8. Take emergency repairs to overcome river problems within 2 - 6 days.               100 %
( 2 case settled ) 
     100 %
(1 case settled)
 
Urban Drainage
9. Provide feedbacks & technical comments relating to urban drainage within
2 - 8 weeks
        100 %
(1 case settled)
           100 %
( 1 case settled)
 
10. Respond to all complaints relating to urban within 1 week.         100 %
(5 case settled)
   100 %
( 2 case settled )
   100 %
( 3 case settled )
 100 %
( 3 case settled )
 100 %
(7 case settled )
100 %
( 3 case settled ) 
11. Take emergency repair actions to overcome urban drainage system
problems in major towns within 4 days.
        100 %
(1 case settled)
   100 %
( 1 case settled )
 100 %
( 2 case settled )
 100 %
( 1 case settled )
 100 %
( 3 case settled )
100 %
( 5 case settled )
 100 %
( 1 case settled )
FUNCTION : COASTAL ENGINEERING
Principle Clients : Public, Property Owner, Farmers
12. Take actions, within 48 hours to carry out emergency repair works to damaged coastal erosion control structures / facilities.         100 %
(1 case settled)
             
13. Respond to all complaints relating to coastal erosion within 48 hours. 100 %
( 1 case settled )
             100 %
( 1 case settled)
     100 %
(1 case settled)
 
14. Give response / comments to the Land & Survey Department in applications
for sand / stone extraction within 4 days.
                       
FUNCTION : HYDROLOGY & WATER RESOURCES
Principle Clients : Public, Consultants, Goverment Agencies, Reseachers/IPT

15. To supply quality data & hydrological information within 10 working days. 100 %
( 59 application )
100 %
(30 application)
100 %
(20 application )
                 
16. To provide consultancy, technical comments & feedbacks within 14  working days.       100%
( 2 case settled )
               
17. To monitor, predict the water level of rivers, give flood warning and to provide flood reports within 24 hours.