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Last Update: 25 Nov 2017
Version 8.0.2c
Client Charter Achievement Year 2014Client Charter Achievement Year 2014

CLIENT CHARTER ACHIEVEMENT OF THE DEPARTMENT OF IRRIGATION & DRAINAGE SARAWAK FROM JANUARY - DECEMBER 2014

CLIENT CHARTER ACHIEVEMENT

| Year 2012 | Year 2013 | Year 2014 | Year 2015 | Year 2016 | Year 2017 |

 

Item
Client Charter  JAN FEB MAR APR MAY JUNE JULY AUG SEPT OCT NOV DEC
1
Respond to any public complaints received  and  pertaining to problems related to rural drainage, irrigation, flooding, river, coastal area and urban drainage in three (3) working days:-

i)   JPS Careline 1-300-80-1010 -  - -
- - - - - - -
-
-
ii)  JPS e-Aduan  100%
( 4/4 cases settled )
- -  100%
( 2/2 cases settled )
 100%
( 1/1 cases settled )
0%
(0/1 case settled
)
- - 100%
(1/1 case settled)
 -  - -
iii) Talikhidmat   100%
(17/17 cases settled)
 100%
( 9/9 cases settled)
100%
( 4/4 cases settled)
 100%
( 10/10 cases settled)
 100%
(9/9 cases settled)
 100%
( 5/5 cases settled)
100%
(9/9 cases settled)
100%
(5/5 cases settled)
100%
(8/8 cases settled)
100%
(8/8 cases settled)
100%
(15/15 cases settled)
72.7%
(8/11 cases settled)
iv) Other source (letter, newpapers etc)  0%
( 0/1 cases settled )
- -  0%
( 0/7 cases settled )
 0%
( 0/2 cases settled )
- - - - 100%
( 1/1 cases settled)
 - -
2 Ensure payments of bills and invoices be made in not more than fourteen (14) days from the date of complete document reception (unless otherwise stated in contract documents).

i)  State   100%
(11/11 cases settled )
  100%
(56/56 cases settled )
 89%
( 39/44 cases settled )
 78%
( 31/40 cases settled )
 95%
( 63/66 cases settled )
 100%
( 39/39 cases settled )
- - -  89%
( 261/294 cases settled )
93%
( 264/284 cases settled )
90%
(521/579
cases settled
)
ii) Federal  100%
( 4/4 cases settled )
  100%
(8/8 cases settled )
 100%
( 15/15 cases settled )
 100%
( 19/19 cases settled )
 100%
( 22/22 cases settled )
 100%
( 10/10 cases settled )
- - - 99%
( 24/25 cases settled )
 100%
( 45/45 cases settled )
100%
(55/55 cases settled)
3 Supply data and information in not more than five (5) working days.

i) Hydrological data  92%
(54/59 cases settled )
  98%
(42/43 cases settled )
 97%
( 37/38 cases settled )
 92%
( 33/36 cases settled )
 98%
( 41/42 cases settled )
 100%
( 32/32 cases settled )
100%
( 29/29 cases settled )
94%
(31/33 cases settled)
 72%
(23/32 cases settled)
91%
(42/46 cases settled)
87%
(26/30 cases settled)
 98%
(41/42 cases settled)
4 Provide technical advice/feedback in not more than four (4) weeks:

i)   Irrigation and Drainage (EIA ,EMP report)  100%
( 1/1 cases settled )
 100%
( 1/1 cases settled )
- - - - - 100%
( 1/1 cases settled )
-  -  -  -
ii)  River Engineering  - - - - - - - - -  -  -  -
iii)  Urban Drainage (Engineering Drawing)  68%
( 25/37 cases settled )
 43%
( 9/12 cases settled )
 58%
( 15/26 cases settled )
 57%
( 20/35 cases settled )
 54%
( 15/28 cases settled )
 56%
( 14/25 cases settled )
80%
( 24/30 cases settled )
58%
( 28/48 cases settled )
57%
( 17/30 cases settled )
 -  -  -
iv) Coastal Engineering  0%
( 0/1 cases settled )
- - - - - - - -  -  -  -
v) Hydrology and Water resources - -
 100%
( 1/1 cases settled )
- - - 100%
( 2/2 cases settled )
100%
( 1/1 cases settled )
100%
( 1/1 cases settled )
 -  -