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Last Update: 25 Nov 2017
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Client Charter Achievement 2015Client Charter Achievement 2015

CLIENT CHARTER ACHIEVEMENT OF THE DEPARTMENT OF IRRIGATION & DRAINAGE SARAWAK FROM JANUARY - DECEMBER 2015

CLIENT CHARTER ACHIEVEMENT

| Year 2012 | Year 2013 | Year 2014 | Year 2015 | Year 2016 | Year 2017 |

 

Item
Client Charter  JAN FEB MAR APR MAY JUNE JULY AUG SEPT OCT NOV DEC
1
Respond to any public complaints received  and  pertaining to problems related to rural drainage, irrigation, flooding, river, coastal area and urban drainage in three (3) working days:-

i)   JPS Careline 1-300-80-1010 -
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ii)  JPS e-Aduan -
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iii) Talikhidmat 100%
(8/8 cases are settled )
100%
10/10 cases are settled)
100% (11/11 cases are settled)
10%
6/6 cases are settled)
100%
(6/6 cases are settled)
100%
(9/9 cases are settled)
100%
(8/8 cases are settled)
100%
(5/5
cases are settled)
100%
(6/6 cases are settled)
100%
( cases are settled)
100%
( 7 cases are settled)
90%
(9/10 cases are settled)
iv) Other source (letter, newpapers etc) 100%
( 1/1 case is settled)
100%
( 1/1 case is settled)
100%
( 1/1case are settled)
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100%
(1 cases is settled))
100%
(1/1 case is settled)
-
100%
(1/1
case is settled)
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2 Ensure payments of bills and invoices be made in not more than fourteen (14) days from the date of complete document reception (unless otherwise stated in contract documents).

i)  State 81%
( 172 / 212 payment settled)
99%
(561/568 payment settled)
98%
(622/636 payment settled)
94%
(785/838 payment settled)
96%
(647/671 payment settled)
100%
(22/22 payment settled)
86%
(516/599 payment settled)
88%
(625/710 payment settled )
92%
(687/748 payment settled )
          91%
(873/959 payment settled )      
92%
(729/792 payment settled)
89%
(919/1029 payment settled)
ii) Federal 0 payment 100%
(1/1 payment settled)
100%
(9/9 payment settled)
100%
(10/10 payment settled)
100%
(7/7 payment settled)
98%
(203/208 payment settled)
100%
(12/12 payment settled )
100%
(9/9 payment settled )
100%
(8/8 payment settled )
100%
(15/15 payment settled)
100%
(18/18 payment settled)
100%
(72/72 payment settled)
3 Supply data and information in not more than five (5) working days.

i) Hydrological data 98.4%
(60/61 request settled)
98.4%
(43/44 request settled)
98.3%
(171/174 request settled)
92.5%
(62/67 request settled)
95.5%
(42/44 request settled)
96.7%
(29/30 request settled)
97.8%
(45/46 request settled)
90.2%
(37/41 request settled)
100%
(32/32 request settled)
97.1%
(34/35 request settled)
100%
(54/54 request settled)
97%
(65/67 request settled)
4 Provide technical advice/feedback in not more than four (4) weeks:

i)   Irrigation and Drainage (EIA ,EMP report) 66%
( 2/3 report settled)
80%
(4/5 report settled )
75%
(3/4 reports settled)
75%
(3/4 reports settled)
100%
(3/3 reports settled)
100%
(3/3 reports settled)
60%
(2/5 reports settled)
33.3%
(1/3 reports settled)
- 83%
(5/6 reports settled)
85.7%
(6/7 reports settled)
87.5%
(7/8 reports settled)
ii)  River Engineering 100%
(1/1 reports settled)
100%
(1/1 reports settled
100%
(1/1 reports settled
100%
(1/1 reports settled
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-
-
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100%
(1/1 report settled)
100%
(1/1 report settled)
100%
(1/1
report settled)
iii)  Urban Drainage (Engineering Drawing) 68.4% (13/19 drawings settled)
94.7%
(18/19 drawings settled )
95%
(19/20 drawings settled)
76.9%
(30/36 drawings settled)
84.6%
(22/26 drawings settled)
94.1%
(32/34 drawings settled
64.7%
(22/34 drawings settled
77.8%
(28/36 drawings settled
56.7%
(17/30 drawings settled
64.7%
(24/37 drawings settled)
73.5%
(25/34 drawing settled)
84.1%
(37/44 drawings settled)
iv) Coastal Engineering -
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v) Hydrology and Water resources -
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