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Last Update: 25 Nov 2017
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Client Charter Achievement 2016Client Charter Achievement 2016

CLIENT CHARTER ACHIEVEMENT OF THE DEPARTMENT OF IRRIGATION & DRAINAGE SARAWAK FROM JANUARY - DECEMBER 2016

CLIENT CHARTER ACHIEVEMENT:

| Year 2012 | Year 2013 | Year 2014 |Year 2015 | Year 2016 | Year 2017 |


Item
Client Charter  JAN FEB MAR APR MAY JUNE JULY AUG SEPT OCT NOV DEC
1
Respond to any public complaints received  and  pertaining to problems related to rural drainage, irrigation, flooding, river, coastal area and urban drainage in three (3) working days:-

i)  JPS e-Aduan - 100%
(1/1 case settled)
- 100%
(1/1 case settled)
- 50%
( 1/2 cases is settled)
- 100%
(1/1 case is settled)
- - ( 1/1 case
 is under investigation)
-
ii)Talikhidmat    100% 
( 10 /10 cases are  settled)
89.5%
(17/19 cases are settled)
100%
(17/17 cases are settled)
81.25%
(13/16 cases are settled)
41.6%
(5/12 cases are settled)
85.7%
(6/7 cases are settled)
62.5%
(5/8 cases are settled)
14.3%
(1/8 cases are settled)
66.7%
(4/6 cases are settled)
16.67%
(2/12 cases are settled)
80%
(8/10 cases are settled)
80%
(4/5 cases are settled)
iii) Other source (letter, newpapers etc) - - - 100%
(2/2 cases are settled)
100%
(1/1 cases are settled)
100%
(2/2 cases are settled)
100%
(1/1 cases are settled)
- - ( 1/1 case
 is under investigation)
- 75%
(3/4 cases are settled)
2 Ensure payments of bills and invoices be made in not more than fourteen (14) days from the date of complete document reception (unless otherwise stated in contract documents).

i)  State 97%
(230/237 payments are settled)
99%
(134/136 payments are settled)
100%
(200/200 payments are settled)
100%
(188/188 payments are settled)
98%
(238/242 payments are settled)
97%
(193/198 payments are settled)
99%
(107/108 payments are settled)
98%
(264/270 payments are settled)
98%
(194/197 payments are settled)
99%
(180/181 payments
are
settled)
96%
(217/227 payments
are
settled)
99%
(284/287 payments
are
settled)
ii) Federal - 100%
(3/3 payments are settled)
100%
(3/3 payments are settled)
100%
(3/3 payments are settled)
100%
(17/17 payments are settled)
100%
(18/18 payments are settled)
83%
(5/6 payments are settled)
100%
(12/12 payments are settled)
100%
(19/19 payments are settled)
100%
(20/20 payments
are
settled)
100%
(40/40 payments
are
settled)
100%
(66/66 payments
are
settled)
3 Supply data and information in not more than five (5) working days.

i) Hydrological data 90%
( 47/52 request settled)
94%
(62/66 request settled)
100%
(93/93 request settled)
90.4%
(66/73 request settled)
58.5%
(65/38 request settled)
86.5%
(45/52 request settled)
100%
(45/45 request settled)
98.4%
(61/62 request settled)
97.7%
(43/44 request settled)
98.7%
(74/75 request settled)
100%
(53/53 request settled)
95%
(20/21 request settled)
4 Provide technical advice/feedback in not more than four (4) weeks:

i)   Irrigation and Drainage (EIA ,EMP report) 54%
( 7/13 reports settled)
100%
( 2/2 reports settled)
100%
( 3/3 reports settled)
- - - - - - -  
ii)  River Engineering - - - - - - - - - -    
iii)  Urban Drainage (Engineering Drawing) - - - - - - - - - -  
iv) Coastal Engineering - - - - - - - - - -

v) Hydrology and Water resources - - - - - - - - - -