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Last Update: 23 Oct 2018
Version 8.1.2
Client Charter Achievement Year 2018Client Charter Achievement Year 2018

CLIENT CHARTER ACHIEVEMENT OF THE
DEPARTMENT OF IRRIGATION & DRAINAGE SARAWAK
FROM JANUARY - DECEMBER 2018

| Year 2012 | Year 2013 | Year 2014 | Year 2015 | Year 2016 | Year 2017| Year 2018|

Item
Client Charter  JAN FEB MAR APR MAY JUNE JULY AUG SEPT OCT NOV DEC
1
Respond to any public complaints received  and  pertaining to problems related to rural drainage, irrigation, flooding, river, coastal area and urban drainage in three (3) working days:-

i)  JPS e-Aduan -
-
- 100%
( 1/1 case is solved )
- - - - -      
ii)Talikhidmat 27.3%
(3/11 cases are solved )
70%
(7/0 cases are solved
100%
(3/3 cases are solved )
 3 cases in under investigation
66.7%
( 4/6 cases is solved
50%
( 2/4 case is solved )
40%
( 2/5 case is solved )
33.3%
( 2/6 case is solved )
25%
( 1/4 case is solved )
     
iii) Other source (letter, newpapers etc) 100%
( 1/1 case is solved )
100%
( 3/3 case is solved )
66.7%
(2/3 cases are solved )
50%
( 1/2 case is solved )
- - 100%
( 2/2 case is solved )
- -      
2 Ensure payments of bills and invoices be made in not more than fourteen (14) days from the date of complete document reception (unless otherwise stated in contract documents).

i)  State 100%
(1/1 payment settled)
100%
( 18/18 payment settled)
95.2%
(20/21 payment settled)
                 
ii) Federal                        
3 Supply data and information in not more than five (5) working days.

i)Hydrological data 100%
(103/103 data supplied)
96.7%
(87/90 data supplied)
95.7% (110/115 data supplied)                  
4 Provide technical advice/feedback in not more than four (4) weeks:

i)   Irrigation and Drainage (EIA ,EMP report)                    

ii)  River Engineering                    

iii)  Urban Drainage (Engineering Drawing)                    

iv) Coastal Engineering                    

v) Hydrology and Water resources